Shipping policy

Shipping Policy

At Sunshine Diamonds, we take great care to ensure your jewellery reaches you safely, securely and on time.

Every order is carefully prepared, quality checked and securely packaged before dispatch. We provide free insured shipping on all jewellery orders, with a signature required upon delivery.

Shipping at a Glance

Order Type	Processing	Dispatch	Estimated Delivery	Shipping Cost
Ready-to-Ship	Ready for immediate dispatch	Same working day*	Within approximately 3 working days	FREE
Made-to-Order	Up to 15 working days	After completion	Up to approximately 15 working days*	FREE

*Same-day dispatch applies to orders placed before our daily processing cut-off and subject to the item being available and all order details being confirmed. Delivery timeframes are estimates and may vary depending on the delivery address and courier service.

Free Insured Shipping

Shipping is FREE on all jewellery orders.

All orders are sent using trusted delivery services and are insured in transit where applicable.

Because we sell fine jewellery, we take additional precautions when preparing and dispatching orders to help ensure your purchase reaches you safely.

Ready-to-Ship Jewellery

Products marked Ready to Ship are already prepared and available for immediate dispatch.

Orders for ready-to-ship products placed before our daily processing cut-off will generally be dispatched on the same working day.

After dispatch, you can generally expect delivery within approximately 3 working days, depending on your location and courier service.

Orders placed after the daily cut-off, on weekends or on public holidays may be dispatched on the next working day.

Made-to-Order Jewellery

Some of our jewellery is made specifically to your selected specifications.

Made-to-order pieces require additional time for production, finishing, quality control and, where applicable, diamond certification and hallmarking.

Please allow up to 15 working days for delivery for made-to-order jewellery.

The process may include:

Jewellery manufacturing and finishing
Diamond setting and quality inspection
Final quality control
Diamond certification, where applicable
UK hallmarking, where applicable
Secure packaging and dispatch

We believe these additional steps are important to ensure that your jewellery is properly checked and prepared before it leaves our workshop.

Delivery & Tracking

Once your order has been dispatched, tracking information will be provided where available.

Delivery timeframes are estimates and may vary depending on:

Delivery location
Courier service
Weather conditions
Public holidays
Courier operational delays
Other circumstances outside our reasonable control

If your order is delayed beyond the expected timeframe, please contact us and our team will assist you with tracking the shipment.

Signature Required

A signature is required for every jewellery order upon delivery.

For security reasons, jewellery parcels cannot be left unattended or delivered without a signature.

Please ensure that someone is available at the delivery address to receive and sign for the parcel.

This additional security measure helps protect your jewellery throughout the final stage of delivery.

Delivery Address

Please carefully check your delivery address and contact information before completing your order.

Sunshine Diamonds cannot be responsible for delays, failed delivery attempts or additional costs resulting from an incorrect or incomplete address supplied by the customer.

If a parcel cannot be delivered and is returned to us, we will contact you to arrange the next steps and, where applicable, redelivery.

Failed Delivery

If delivery is attempted but nobody is available to sign for the parcel, the courier may make a further delivery attempt or provide instructions for arranging collection or redelivery.

Please follow the courier's instructions to avoid unnecessary delays.

If a parcel is returned to Sunshine Diamonds because delivery could not be completed, we will contact you to arrange redelivery.

Lost or Damaged Parcels

Every order is carefully packaged before dispatch.

If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs of the outer packaging, inner packaging and jewellery where appropriate.

If an order is confirmed as lost in transit, we will work with the relevant delivery provider to investigate the shipment and determine the appropriate resolution in accordance with the applicable delivery service and our policies.

Customs, Duties and Taxes

For orders delivered within Canada, applicable taxes and charges will be calculated and displayed at checkout where required.

If you request delivery outside Canada, customs duties, import taxes, brokerage fees or other local charges may apply depending on the destination country.

Any applicable international customs duties, import taxes or local charges are the responsibility of the customer unless otherwise stated at checkout.

International Delivery

Where international delivery is available, delivery times and charges may vary depending on the destination.

Although we provide free shipping on qualifying jewellery orders, any customs duties, import taxes, brokerage fees or other charges imposed by the destination country are not included unless specifically stated at checkout.

Customers are responsible for ensuring that the jewellery they order can legally be imported into their destination country.

Changes to Your Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

For security reasons, additional verification may be required before a delivery address can be changed.

Order Cancellation Before Dispatch

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests received before processing or dispatch. However, cancellation may not be possible once a made-to-order item has entered production or a ready-to-ship order has been dispatched.

Any cancellation rights and applicable conditions are subject to our Returns & Refunds Policy and applicable consumer law.

Delivery to Safe Locations

For security reasons, jewellery orders should not be left in an unattended location.

A signature is required for every delivery, and the courier may determine the appropriate procedure if nobody is available at the delivery address.

Processing, Certification and Hallmarking

Certain jewellery items require additional processing before dispatch.

Where applicable, diamonds may require certification and precious-metal jewellery may require hallmarking before the finished item can be dispatched.

These processes can add to the overall preparation time for made-to-order jewellery. This is why made-to-order products may require up to 15 working days for delivery.