Refund policy

Refund & Returns Policy

At Sunshine Diamonds, we want you to feel confident when purchasing fine jewellery from us.

If you are not completely satisfied with your purchase, eligible jewellery may be returned within 30 days from the date of delivery, subject to the conditions set out below.

30-Day Returns

We offer a 30-day return period starting from the date your order is delivered.

Eligible returns are free, and Sunshine Diamonds will cover the return shipping cost where the return is approved under this policy.

Please contact us before sending any jewellery back. We will provide the appropriate return instructions and, where applicable, a prepaid return label.

What We Offer Within 30 Days

For eligible items, you may request:

Service	Available
Return	FREE
Exchange	FREE
Ring resizing	FREE*
Product resizing	FREE where possible*
Design change	Where possible*
Return shipping	FREE for eligible returns

*Subject to the product, design, materials, stone setting and any additional work required.

Return Conditions

To be eligible for a return, jewellery must be:

In its original condition
Unworn and unused
Undamaged
Free from signs of wear or alteration
Returned with the original packaging
Returned with the original diamond certificate, valuation document and any other documents supplied with the order
Returned with all accessories originally included
Sent using the return method or instructions provided by Sunshine Diamonds

We may be unable to accept a return if the jewellery has been damaged, worn, altered, modified, resized or repaired by another jeweller, misused, or returned without the required documents and packaging.

Free Returns

To request a return, please contact us within 30 days of delivery.

Once your return request has been approved, we will provide a prepaid return label or approved return instructions where applicable.

Please do not send jewellery back without contacting us first.

This allows us to provide the correct return address, shipping instructions and reference information for your order.

How to Request a Return or Exchange

Please contact us using the details below and provide:

Your order number
Your full name
The reason for the return, exchange or resizing request
Photographs if the item is damaged, faulty or incorrect
Any other information requested by our customer service team

Email: sales@sunshinediamonds.com
WhatsApp: +1 (437) 662-2883

Our team will review your request and provide the appropriate next steps.

Inspection of Returned Jewellery

All returned jewellery is carefully inspected before a refund, exchange, resizing, repair or design change is completed.

We check the condition of the jewellery, packaging, certificates and any included documents.

If the jewellery does not meet the return conditions, we will contact you before proceeding.

Refunds

Once your returned jewellery has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card provider or payment service.

We are not responsible for delays caused by your bank or payment provider after the refund has been processed by us.

Exchanges

Eligible jewellery may be exchanged within 30 days from the date of delivery.

Depending on the replacement item selected, there may be a difference in price.

If the replacement item is more expensive, the difference will need to be paid before the replacement is processed.

If the replacement item is lower in value, the applicable difference will be refunded in accordance with our refund procedures.

Please contact us before returning an item so that our team can confirm the exchange process.

Ring Resizing

Where possible, we offer free ring resizing within 30 days of delivery for eligible products.

Resizing availability depends on the ring design, metal, setting, stone arrangement and the amount of resizing required.

Certain designs may not be suitable for resizing or may require additional work.

Please contact us before sending the ring back so our team can confirm whether resizing is possible.

Product Resizing and Design Changes

Where technically possible, we may be able to provide product resizing or design changes within the 30-day period.

These requests are assessed individually because the feasibility depends on the jewellery design, materials, stones and construction.

Please contact us before returning the item so that we can confirm the available options.

Bespoke, Engraved and Customised Jewellery

Jewellery that has been specifically personalised, engraved, heavily customised or modified according to a customer's individual requirements may have limited return or cancellation eligibility.

If you have ordered a bespoke or personalised item and believe there is an issue with it, please contact us and our team will review the situation.

Where a customised item is faulty, damaged or does not match the agreed specification, we will work with you to find an appropriate solution.

Jewellery Modified by Another Jeweller

Returns may not be accepted where jewellery has been:

Resized by another jeweller
Repaired by another jeweller
Altered or modified
Reset or removed from its original setting
Engraved after delivery
Otherwise changed from its original condition

This does not affect your statutory rights where the item is faulty or does not conform to the contract.

Faulty, Damaged or Incorrect Items

If your jewellery arrives damaged, faulty or incorrect, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the jewellery
Photographs of the packaging where relevant

We will review the issue and may arrange inspection of the item.

Depending on the circumstances, we may offer:

Repair
Replacement
Exchange
Refund
Another appropriate remedy

We will handle genuine faults and issues in accordance with applicable consumer protection laws.

Items Missing from an Order

If you believe an item, certificate, document or accessory is missing from your order, please contact us as soon as possible after delivery.

Our team will investigate the issue and arrange the appropriate solution.

Return Shipping

Eligible returns are free.

Where a return is approved, Sunshine Diamonds will provide a prepaid return label or approved return method where applicable.

Customers should not arrange their own return shipping without first contacting us, as we cannot guarantee reimbursement for unauthorised return shipping costs.

Secure Return of Jewellery

Because jewellery is valuable, please follow the return instructions provided by our team carefully.

Please use the packaging and shipping method specified by Sunshine Diamonds and ensure that the parcel is properly secured.

Do not send jewellery to an address that has not been confirmed by our customer service team.

Return Address

For Canadian customers, please contact us before sending any item back.

Our team will confirm the correct return address and instructions for your specific order.

Sunshine Diamonds Canada
508 - 110 Belmont Dr
London, Ontario N6J 4W3
Canada

Email: sales@sunshinediamonds.com
WhatsApp: +1 (437) 662-2883

The Canadian address is the primary point of contact for Canadian customers regarding returns, refunds, exchanges and customer service.

Important Information

Please remember:

Returns must be requested within 30 days from the date of delivery.
Please contact us before sending any jewellery back.
Eligible returns are FREE.
Jewellery must be returned in its original condition.
Original packaging, certificates and included documents should be returned with the jewellery.
Jewellery altered or repaired by another jeweller may not be eligible for return.
Bespoke, engraved and heavily customised items may have limited return eligibility.
All returned jewellery is inspected before a refund, exchange, resize or repair is completed.
Refunds are issued to the original payment method once approved.